Customer relationship management (CRM) software refers to a type of enterprise software that comprises a wide range of applications as well as software that will aid companies in managing customer interaction, support, and data, automating sales and marketing, and accessing and managing key business information with respect to partners, vendors, and employees.
The global CRM software market is dominated by SAP AG, SalesForce.Com, and Oracle. Of these three, SAP AG has emerged as the leader over the years, accounting for a 20% share of the overall CRM software market. Other participants playing a significant role in the growth of the CRM software market include Adobe Systems Incorporated, Microsoft Corporation, The International Business Machines Corporation (IBM), Amdocs, and SAS Institute.

Market Analysis and Insights: Global Customer Relationship Management (CRM) Software Market
The global Customer Relationship Management (CRM) Software market size is projected to reach US$ 22700 million by 2027, from US$ 18130 million in 2020, at a CAGR of 3.2% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Relationship Management (CRM) Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Relationship Management (CRM) Software market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Relationship Management (CRM) Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Relationship Management (CRM) Software market.

Global Customer Relationship Management (CRM) Software Scope and Market Size
Customer Relationship Management (CRM) Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Relationship Management (CRM) Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Cloud
On-Premises

Segment by Application
BFSI
Government
Retail
Healthcare
Manufacturing
Other Applications

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
IBM Corp.
Oracle Corp.
Wipro Limited
Tata Consultancy Services Limited
Microsoft Inc.
Salesforce.com Inc.
NetSuite Inc.
Nimble Inc.
SugarCRM Inc.
SAP SE
Amdocs Ltd.
Sage CRM Solutions Ltd.
Ramco Systems Ltd.