Customer Support Software Market - Global Outlook and Forecast 2023-2028

Report ID: 1369322 | Published Date: Jan 2025 | No. of Page: 68 | Base Year: 2024 | Rating: 3.9 | Webstory: Check our Web story
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1 Introduction to Research & Analysis Reports
    1.1 Customer Support Software Market Definition
    1.2 Market Segments
        1.2.1 Market by Type
        1.2.2 Market by Application
    1.3 Global Customer Support Software Market Overview
    1.4 Features & Benefits of This Report
    1.5 Methodology & Sources of Information
        1.5.1 Research Methodology
        1.5.2 Research Process
        1.5.3 Base Year
        1.5.4 Report Assumptions & Caveats
2 Global Customer Support Software Overall Market Size
    2.1 Global Customer Support Software Market Size: 2021 VS 2028
    2.2 Global Customer Support Software Market Size, Prospects & Forecasts: 2017-2028
    2.3 Key Market Trends, Opportunity, Drivers and Restraints
        2.3.1 Market Opportunities & Trends
        2.3.2 Market Drivers
        2.3.3 Market Restraints
3 Company Landscape
    3.1 Top Customer Support Software Players in Global Market
    3.2 Top Global Customer Support Software Companies Ranked by Revenue
    3.3 Global Customer Support Software Revenue by Companies
    3.4 Top 3 and Top 5 Customer Support Software Companies in Global Market, by Revenue in 2021
    3.5 Global Companies Customer Support Software Product Type
    3.6 Tier 1, Tier 2 and Tier 3 Customer Support Software Players in Global Market
        3.6.1 List of Global Tier 1 Customer Support Software Companies
        3.6.2 List of Global Tier 2 and Tier 3 Customer Support Software Companies
4 Market Sights by Product
    4.1 Overview
        4.1.1 by Type - Global Customer Support Software Market Size Markets, 2021 & 2028
        4.1.2 Call Management
        4.1.3 FS/D (Field Service and Dispatch)
        4.1.4 Contact Center
        4.1.5 Others
    4.2 By Type - Global Customer Support Software Revenue & Forecasts
        4.2.1 By Type - Global Customer Support Software Revenue, 2017-2022
        4.2.2 By Type - Global Customer Support Software Revenue, 2023-2028
        4.2.3 By Type - Global Customer Support Software Revenue Market Share, 2017-2028
5 Sights by Application
    5.1 Overview
        5.1.1 By Application - Global Customer Support Software Market Size, 2021 & 2028
        5.1.2 Banking, Finance and Insurance (BFSI)
        5.1.3 IT and Telecommunications
        5.1.4 Government and Health Care
        5.1.5 Manufacturing and Logistics
        5.1.6 Others
    5.2 By Application - Global Customer Support Software Revenue & Forecasts
        5.2.1 By Application - Global Customer Support Software Revenue, 2017-2022
        5.2.2 By Application - Global Customer Support Software Revenue, 2023-2028
        5.2.3 By Application - Global Customer Support Software Revenue Market Share, 2017-2028
6 Sights by Region
    6.1 By Region - Global Customer Support Software Market Size, 2021 & 2028
    6.2 By Region - Global Customer Support Software Revenue & Forecasts
        6.2.1 By Region - Global Customer Support Software Revenue, 2017-2022
        6.2.2 By Region - Global Customer Support Software Revenue, 2023-2028
        6.2.3 By Region - Global Customer Support Software Revenue Market Share, 2017-2028
    6.3 North America
        6.3.1 By Country - North America Customer Support Software Revenue, 2017-2028
        6.3.2 US Customer Support Software Market Size, 2017-2028
        6.3.3 Canada Customer Support Software Market Size, 2017-2028
        6.3.4 Mexico Customer Support Software Market Size, 2017-2028
    6.4 Europe
        6.4.1 By Country - Europe Customer Support Software Revenue, 2017-2028
        6.4.2 Germany Customer Support Software Market Size, 2017-2028
        6.4.3 France Customer Support Software Market Size, 2017-2028
        6.4.4 U.K. Customer Support Software Market Size, 2017-2028
        6.4.5 Italy Customer Support Software Market Size, 2017-2028
        6.4.6 Russia Customer Support Software Market Size, 2017-2028
        6.4.7 Nordic Countries Customer Support Software Market Size, 2017-2028
        6.4.8 Benelux Customer Support Software Market Size, 2017-2028
    6.5 Asia
        6.5.1 By Region - Asia Customer Support Software Revenue, 2017-2028
        6.5.2 China Customer Support Software Market Size, 2017-2028
        6.5.3 Japan Customer Support Software Market Size, 2017-2028
        6.5.4 South Korea Customer Support Software Market Size, 2017-2028
        6.5.5 Southeast Asia Customer Support Software Market Size, 2017-2028
        6.5.6 India Customer Support Software Market Size, 2017-2028
    6.6 South America
        6.6.1 By Country - South America Customer Support Software Revenue, 2017-2028
        6.6.2 Brazil Customer Support Software Market Size, 2017-2028
        6.6.3 Argentina Customer Support Software Market Size, 2017-2028
    6.7 Middle East & Africa
        6.7.1 By Country - Middle East & Africa Customer Support Software Revenue, 2017-2028
        6.7.2 Turkey Customer Support Software Market Size, 2017-2028
        6.7.3 Israel Customer Support Software Market Size, 2017-2028
        6.7.4 Saudi Arabia Customer Support Software Market Size, 2017-2028
        6.7.5 UAE Customer Support Software Market Size, 2017-2028
7 Players Profiles
    7.1 Freshworks
        7.1.1 Freshworks Corporate Summary
        7.1.2 Freshworks Business Overview
        7.1.3 Freshworks Customer Support Software Major Product Offerings
        7.1.4 Freshworks Customer Support Software Revenue in Global Market (2017-2022)
        7.1.5 Freshworks Key News
    7.2 Zendesk
        7.2.1 Zendesk Corporate Summary
        7.2.2 Zendesk Business Overview
        7.2.3 Zendesk Customer Support Software Major Product Offerings
        7.2.4 Zendesk Customer Support Software Revenue in Global Market (2017-2022)
        7.2.5 Zendesk Key News
    7.3 Salesforce Inc
        7.3.1 Salesforce Inc Corporate Summary
        7.3.2 Salesforce Inc Business Overview
        7.3.3 Salesforce Inc Customer Support Software Major Product Offerings
        7.3.4 Salesforce Inc Customer Support Software Revenue in Global Market (2017-2022)
        7.3.5 Salesforce Inc Key News
    7.4 TeamSupport
        7.4.1 TeamSupport Corporate Summary
        7.4.2 TeamSupport Business Overview
        7.4.3 TeamSupport Customer Support Software Major Product Offerings
        7.4.4 TeamSupport Customer Support Software Revenue in Global Market (2017-2022)
        7.4.5 TeamSupport Key News
    7.5 Zoho
        7.5.1 Zoho Corporate Summary
        7.5.2 Zoho Business Overview
        7.5.3 Zoho Customer Support Software Major Product Offerings
        7.5.4 Zoho Customer Support Software Revenue in Global Market (2017-2022)
        7.5.5 Zoho Key News
    7.6 PhaseWare
        7.6.1 PhaseWare Corporate Summary
        7.6.2 PhaseWare Business Overview
        7.6.3 PhaseWare Customer Support Software Major Product Offerings
        7.6.4 PhaseWare Customer Support Software Revenue in Global Market (2017-2022)
        7.6.5 PhaseWare Key News
    7.7 Tracker
        7.7.1 Tracker Corporate Summary
        7.7.2 Tracker Business Overview
        7.7.3 Tracker Customer Support Software Major Product Offerings
        7.7.4 Tracker Customer Support Software Revenue in Global Market (2017-2022)
        7.7.5 Tracker Key News
    7.8 LiveAgent
        7.8.1 LiveAgent Corporate Summary
        7.8.2 LiveAgent Business Overview
        7.8.3 LiveAgent Customer Support Software Major Product Offerings
        7.8.4 LiveAgent Customer Support Software Revenue in Global Market (2017-2022)
        7.8.5 LiveAgent Key News
    7.9 Samanage
        7.9.1 Samanage Corporate Summary
        7.9.2 Samanage Business Overview
        7.9.3 Samanage Customer Support Software Major Product Offerings
        7.9.4 Samanage Customer Support Software Revenue in Global Market (2017-2022)
        7.9.5 Samanage Key News
    7.10 FreshService
        7.10.1 FreshService Corporate Summary
        7.10.2 FreshService Business Overview
        7.10.3 FreshService Customer Support Software Major Product Offerings
        7.10.4 FreshService Customer Support Software Revenue in Global Market (2017-2022)
        7.10.5 FreshService Key News
    7.11 Intercom
        7.11.1 Intercom Corporate Summary
        7.11.2 Intercom Business Overview
        7.11.3 Intercom Customer Support Software Major Product Offerings
        7.11.4 Intercom Customer Support Software Revenue in Global Market (2017-2022)
        7.11.5 Intercom Key News
    7.12 FocalScope
        7.12.1 FocalScope Corporate Summary
        7.12.2 FocalScope Business Overview
        7.12.3 FocalScope Customer Support Software Major Product Offerings
        7.12.4 FocalScope Customer Support Software Revenue in Global Market (2017-2022)
        7.12.5 FocalScope Key News
    7.13 Kayako
        7.13.1 Kayako Corporate Summary
        7.13.2 Kayako Business Overview
        7.13.3 Kayako Customer Support Software Major Product Offerings
        7.13.4 Kayako Customer Support Software Revenue in Global Market (2017-2022)
        7.13.5 Kayako Key News
8 Conclusion
9 Appendix
    9.1 Note
    9.2 Examples of Clients
    9.3 Disclaimer

List of Tables
    Table 1. Customer Support Software Market Opportunities & Trends in Global Market
    Table 2. Customer Support Software Market Drivers in Global Market
    Table 3. Customer Support Software Market Restraints in Global Market
    Table 4. Key Players of Customer Support Software in Global Market
    Table 5. Top Customer Support Software Players in Global Market, Ranking by Revenue (2021)
    Table 6. Global Customer Support Software Revenue by Companies, (US$, Mn), 2017-2022
    Table 7. Global Customer Support Software Revenue Share by Companies, 2017-2022
    Table 8. Global Companies Customer Support Software Product Type
    Table 9. List of Global Tier 1 Customer Support Software Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 10. List of Global Tier 2 and Tier 3 Customer Support Software Companies, Revenue (US$, Mn) in 2021 and Market Share
    Table 11. By Type – Global Customer Support Software Revenue, (US$, Mn), 2021 & 2028
    Table 12. By Type - Customer Support Software Revenue in Global (US$, Mn), 2017-2022
    Table 13. By Type - Customer Support Software Revenue in Global (US$, Mn), 2023-2028
    Table 14. By Application – Global Customer Support Software Revenue, (US$, Mn), 2021 & 2028
    Table 15. By Application - Customer Support Software Revenue in Global (US$, Mn), 2017-2022
    Table 16. By Application - Customer Support Software Revenue in Global (US$, Mn), 2023-2028
    Table 17. By Region – Global Customer Support Software Revenue, (US$, Mn), 2021 & 2028
    Table 18. By Region - Global Customer Support Software Revenue (US$, Mn), 2017-2022
    Table 19. By Region - Global Customer Support Software Revenue (US$, Mn), 2023-2028
    Table 20. By Country - North America Customer Support Software Revenue, (US$, Mn), 2017-2022
    Table 21. By Country - North America Customer Support Software Revenue, (US$, Mn), 2023-2028
    Table 22. By Country - Europe Customer Support Software Revenue, (US$, Mn), 2017-2022
    Table 23. By Country - Europe Customer Support Software Revenue, (US$, Mn), 2023-2028
    Table 24. By Region - Asia Customer Support Software Revenue, (US$, Mn), 2017-2022
    Table 25. By Region - Asia Customer Support Software Revenue, (US$, Mn), 2023-2028
    Table 26. By Country - South America Customer Support Software Revenue, (US$, Mn), 2017-2022
    Table 27. By Country - South America Customer Support Software Revenue, (US$, Mn), 2023-2028
    Table 28. By Country - Middle East & Africa Customer Support Software Revenue, (US$, Mn), 2017-2022
    Table 29. By Country - Middle East & Africa Customer Support Software Revenue, (US$, Mn), 2023-2028
    Table 30. Freshworks Corporate Summary
    Table 31. Freshworks Customer Support Software Product Offerings
    Table 32. Freshworks Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 33. Zendesk Corporate Summary
    Table 34. Zendesk Customer Support Software Product Offerings
    Table 35. Zendesk Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 36. Salesforce Inc Corporate Summary
    Table 37. Salesforce Inc Customer Support Software Product Offerings
    Table 38. Salesforce Inc Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 39. TeamSupport Corporate Summary
    Table 40. TeamSupport Customer Support Software Product Offerings
    Table 41. TeamSupport Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 42. Zoho Corporate Summary
    Table 43. Zoho Customer Support Software Product Offerings
    Table 44. Zoho Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 45. PhaseWare Corporate Summary
    Table 46. PhaseWare Customer Support Software Product Offerings
    Table 47. PhaseWare Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 48. Tracker Corporate Summary
    Table 49. Tracker Customer Support Software Product Offerings
    Table 50. Tracker Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 51. LiveAgent Corporate Summary
    Table 52. LiveAgent Customer Support Software Product Offerings
    Table 53. LiveAgent Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 54. Samanage Corporate Summary
    Table 55. Samanage Customer Support Software Product Offerings
    Table 56. Samanage Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 57. FreshService Corporate Summary
    Table 58. FreshService Customer Support Software Product Offerings
    Table 59. FreshService Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 60. Intercom Corporate Summary
    Table 61. Intercom Customer Support Software Product Offerings
    Table 62. Intercom Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 63. FocalScope Corporate Summary
    Table 64. FocalScope Customer Support Software Product Offerings
    Table 65. FocalScope Customer Support Software Revenue (US$, Mn), (2017-2022)
    Table 66. Kayako Corporate Summary
    Table 67. Kayako Customer Support Software Product Offerings
    Table 68. Kayako Customer Support Software Revenue (US$, Mn), (2017-2022)
List of Figures
    Figure 1. Customer Support Software Segment by Type in 2021
    Figure 2. Customer Support Software Segment by Application in 2021
    Figure 3. Global Customer Support Software Market Overview: 2021
    Figure 4. Key Caveats
    Figure 5. Global Customer Support Software Market Size: 2021 VS 2028 (US$, Mn)
    Figure 6. Global Customer Support Software Revenue, 2017-2028 (US$, Mn)
    Figure 7. The Top 3 and 5 Players Market Share by Customer Support Software Revenue in 2021
    Figure 8. By Type - Global Customer Support Software Revenue Market Share, 2017-2028
    Figure 9. By Application - Global Customer Support Software Revenue Market Share, 2017-2028
    Figure 10. By Region - Global Customer Support Software Revenue Market Share, 2017-2028
    Figure 11. By Country - North America Customer Support Software Revenue Market Share, 2017-2028
    Figure 12. US Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 13. Canada Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 14. Mexico Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 15. By Country - Europe Customer Support Software Revenue Market Share, 2017-2028
    Figure 16. Germany Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 17. France Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 18. U.K. Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 19. Italy Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 20. Russia Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 21. Nordic Countries Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 22. Benelux Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 23. By Region - Asia Customer Support Software Revenue Market Share, 2017-2028
    Figure 24. China Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 25. Japan Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 26. South Korea Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 27. Southeast Asia Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 28. India Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 29. By Country - South America Customer Support Software Revenue Market Share, 2017-2028
    Figure 30. Brazil Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 31. Argentina Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 32. By Country - Middle East & Africa Customer Support Software Revenue Market Share, 2017-2028
    Figure 33. Turkey Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 34. Israel Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 35. Saudi Arabia Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 36. UAE Customer Support Software Revenue, (US$, Mn), 2017-2028
    Figure 37. Freshworks Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 38. Zendesk Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 39. Salesforce Inc Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 40. TeamSupport Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 41. Zoho Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 42. PhaseWare Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 43. Tracker Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 44. LiveAgent Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 45. Samanage Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 46. FreshService Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 47. Intercom Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 48. FocalScope Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
    Figure 49. Kayako Customer Support Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
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Frequently Asked Questions
Customer Support Software Market report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Support Software Market report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Support Software Market report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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