Global and United States Customer Engagement Software Market Report & Forecast 2024-2031

Report ID: 1861856 | Published Date: Jan 2025 | No. of Page: 96 | Base Year: 2024 | Rating: 4.7 | Webstory: Check our Web story
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1 Study Coverage
    1.1 Customer Engagement Software Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Customer Engagement Software Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Customer Engagement Software Market Size for the Year 2017-2028
        1.2.2 Global Customer Engagement Software Market Size for the Year 2017-2028
    1.3 Customer Engagement Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Customer Engagement Software in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Customer Engagement Software Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Customer Engagement Software Market Dynamics
        1.4.1 Customer Engagement Software Industry Trends
        1.4.2 Customer Engagement Software Market Drivers
        1.4.3 Customer Engagement Software Market Challenges
        1.4.4 Customer Engagement Software Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Customer Engagement Software by Type
    2.1 Customer Engagement Software Market Segment by Type
        2.1.1 On-premise
        2.1.2 Cloud-based
    2.2 Global Customer Engagement Software Market Size by Type (2017, 2022 & 2028)
    2.3 Global Customer Engagement Software Market Size by Type (2017-2028)
    2.4 United States Customer Engagement Software Market Size by Type (2017, 2022 & 2028)
    2.5 United States Customer Engagement Software Market Size by Type (2017-2028)
3 Customer Engagement Software by Application
    3.1 Customer Engagement Software Market Segment by Application
        3.1.1 SMEs
        3.1.2 Large Enterprises
    3.2 Global Customer Engagement Software Market Size by Application (2017, 2022 & 2028)
    3.3 Global Customer Engagement Software Market Size by Application (2017-2028)
    3.4 United States Customer Engagement Software Market Size by Application (2017, 2022 & 2028)
    3.5 United States Customer Engagement Software Market Size by Application (2017-2028)
4 Global Customer Engagement Software Competitor Landscape by Company
    4.1 Global Customer Engagement Software Market Size by Company
        4.1.1 Top Global Customer Engagement Software Companies Ranked by Revenue (2021)
        4.1.2 Global Customer Engagement Software Revenue by Player (2017-2022)
    4.2 Global Customer Engagement Software Concentration Ratio (CR)
        4.2.1 Customer Engagement Software Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Engagement Software in 2021
        4.2.3 Global Customer Engagement Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Customer Engagement Software Headquarters, Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Customer Engagement Software Headquarters and Area Served
        4.3.2 Global Customer Engagement Software Companies Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Customer Engagement Software Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Customer Engagement Software Market Size by Company
        4.5.1 Top Customer Engagement Software Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Customer Engagement Software Revenue by Players (2020, 2021 & 2022)
5 Global Customer Engagement Software Market Size by Region
    5.1 Global Customer Engagement Software Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Customer Engagement Software Market Size by Region (2017-2028)
        5.2.1 Global Customer Engagement Software Market Size by Region: 2017-2022
        5.2.2 Global Customer Engagement Software Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Customer Engagement Software Market Size YoY Growth 2017-2028
        6.1.2 North America Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Customer Engagement Software Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Customer Engagement Software Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Customer Engagement Software Market Size YoY Growth 2017-2028
        6.3.2 Europe Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Customer Engagement Software Market Size YoY Growth 2017-2028
        6.4.2 Latin America Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Customer Engagement Software Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Customer Engagement Software Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 UAE
7 Company Profiles
    7.1 Salesforce.com
        7.1.1 Salesforce.com Company Details
        7.1.2 Salesforce.com Business Overview
        7.1.3 Salesforce.com Customer Engagement Software Introduction
        7.1.4 Salesforce.com Revenue in Customer Engagement Software Business (2017-2022)
        7.1.5 Salesforce.com Recent Development
    7.2 Oracle
        7.2.1 Oracle Company Details
        7.2.2 Oracle Business Overview
        7.2.3 Oracle Customer Engagement Software Introduction
        7.2.4 Oracle Revenue in Customer Engagement Software Business (2017-2022)
        7.2.5 Oracle Recent Development
    7.3 SAP
        7.3.1 SAP Company Details
        7.3.2 SAP Business Overview
        7.3.3 SAP Customer Engagement Software Introduction
        7.3.4 SAP Revenue in Customer Engagement Software Business (2017-2022)
        7.3.5 SAP Recent Development
    7.4 IBM
        7.4.1 IBM Company Details
        7.4.2 IBM Business Overview
        7.4.3 IBM Customer Engagement Software Introduction
        7.4.4 IBM Revenue in Customer Engagement Software Business (2017-2022)
        7.4.5 IBM Recent Development
    7.5 Avaya
        7.5.1 Avaya Company Details
        7.5.2 Avaya Business Overview
        7.5.3 Avaya Customer Engagement Software Introduction
        7.5.4 Avaya Revenue in Customer Engagement Software Business (2017-2022)
        7.5.5 Avaya Recent Development
    7.6 Calabrio
        7.6.1 Calabrio Company Details
        7.6.2 Calabrio Business Overview
        7.6.3 Calabrio Customer Engagement Software Introduction
        7.6.4 Calabrio Revenue in Customer Engagement Software Business (2017-2022)
        7.6.5 Calabrio Recent Development
    7.7 Genesys
        7.7.1 Genesys Company Details
        7.7.2 Genesys Business Overview
        7.7.3 Genesys Customer Engagement Software Introduction
        7.7.4 Genesys Revenue in Customer Engagement Software Business (2017-2022)
        7.7.5 Genesys Recent Development
    7.8 Astute Solutions
        7.8.1 Astute Solutions Company Details
        7.8.2 Astute Solutions Business Overview
        7.8.3 Astute Solutions Customer Engagement Software Introduction
        7.8.4 Astute Solutions Revenue in Customer Engagement Software Business (2017-2022)
        7.8.5 Astute Solutions Recent Development
    7.9 Zendesk
        7.9.1 Zendesk Company Details
        7.9.2 Zendesk Business Overview
        7.9.3 Zendesk Customer Engagement Software Introduction
        7.9.4 Zendesk Revenue in Customer Engagement Software Business (2017-2022)
        7.9.5 Zendesk Recent Development
    7.10 Doxim
        7.10.1 Doxim Company Details
        7.10.2 Doxim Business Overview
        7.10.3 Doxim Customer Engagement Software Introduction
        7.10.4 Doxim Revenue in Customer Engagement Software Business (2017-2022)
        7.10.5 Doxim Recent Development
    7.11 Intercom
        7.11.1 Intercom Company Details
        7.11.2 Intercom Business Overview
        7.11.3 Intercom Customer Engagement Software Introduction
        7.11.4 Intercom Revenue in Customer Engagement Software Business (2017-2022)
        7.11.5 Intercom Recent Development
    7.12 Medallia
        7.12.1 Medallia Company Details
        7.12.2 Medallia Business Overview
        7.12.3 Medallia Customer Engagement Software Introduction
        7.12.4 Medallia Revenue in Customer Engagement Software Business (2017-2022)
        7.12.5 Medallia Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer

List of Tables
    Table 1. Customer Engagement Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Customer Engagement Software Market Trends
    Table 3. Customer Engagement Software Market Drivers
    Table 4. Customer Engagement Software Market Challenges
    Table 5. Customer Engagement Software Market Restraints
    Table 6. Global Customer Engagement Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Customer Engagement Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Customer Engagement Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Customer Engagement Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Customer Engagement Software Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Customer Engagement Software Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Customer Engagement Software Revenue Share by Player, 2017-2022
    Table 13. Global Customer Engagement Software Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Customer Engagement Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Software as of 2021)
    Table 15. Top Players of Customer Engagement Software in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Customer Engagement Software Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Customer Engagement Software Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Customer Engagement Software Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Customer Engagement Software Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Customer Engagement Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Customer Engagement Software Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Customer Engagement Software Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Customer Engagement Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Customer Engagement Software Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Customer Engagement Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Customer Engagement Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Customer Engagement Software Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Salesforce.com Company Details
    Table 31. Salesforce.com Business Overview
    Table 32. Salesforce.com Customer Engagement Software Product
    Table 33. Salesforce.com Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 34. Salesforce.com Recent Development
    Table 35. Oracle Company Details
    Table 36. Oracle Business Overview
    Table 37. Oracle Customer Engagement Software Product
    Table 38. Oracle Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 39. Oracle Recent Development
    Table 40. SAP Company Details
    Table 41. SAP Business Overview
    Table 42. SAP Customer Engagement Software Product
    Table 43. SAP Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 44. SAP Recent Development
    Table 45. IBM Company Details
    Table 46. IBM Business Overview
    Table 47. IBM Customer Engagement Software Product
    Table 48. IBM Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 49. IBM Recent Development
    Table 50. Avaya Company Details
    Table 51. Avaya Business Overview
    Table 52. Avaya Customer Engagement Software Product
    Table 53. Avaya Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 54. Avaya Recent Development
    Table 55. Calabrio Company Details
    Table 56. Calabrio Business Overview
    Table 57. Calabrio Customer Engagement Software Product
    Table 58. Calabrio Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 59. Calabrio Recent Development
    Table 60. Genesys Company Details
    Table 61. Genesys Business Overview
    Table 62. Genesys Customer Engagement Software Product
    Table 63. Genesys Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 64. Genesys Recent Development
    Table 65. Astute Solutions Company Details
    Table 66. Astute Solutions Business Overview
    Table 67. Astute Solutions Customer Engagement Software Product
    Table 68. Astute Solutions Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 69. Astute Solutions Recent Development
    Table 70. Zendesk Company Details
    Table 71. Zendesk Business Overview
    Table 72. Zendesk Customer Engagement Software Product
    Table 73. Zendesk Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 74. Zendesk Recent Development
    Table 75. Doxim Company Details
    Table 76. Doxim Business Overview
    Table 77. Doxim Customer Engagement Software Product
    Table 78. Doxim Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 79. Doxim Recent Development
    Table 80. Intercom Company Details
    Table 81. Intercom Business Overview
    Table 82. Intercom Customer Engagement Software Product
    Table 83. Intercom Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 84. Intercom Recent Development
    Table 85. Medallia Company Details
    Table 86. Medallia Business Overview
    Table 87. Medallia Customer Engagement Software Product
    Table 88. Medallia Revenue in Customer Engagement Software Business (2017-2022) & (US$ Million)
    Table 89. Medallia Recent Development
    Table 90. Research Programs/Design for This Report
    Table 91. Key Data Information from Secondary Sources
    Table 92. Key Data Information from Primary Sources
List of Figures
    Figure 1. Customer Engagement Software Product Picture
    Figure 2. Global Customer Engagement Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Customer Engagement Software Market Size 2017-2028 (US$ Million)
    Figure 4. United States Customer Engagement Software Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Customer Engagement Software Market Size 2017-2028 (US$ Million)
    Figure 6. United States Customer Engagement Software Market Share in Global 2017-2028
    Figure 7. Customer Engagement Software Report Years Considered
    Figure 8. Product Picture of On-premise
    Figure 9. Product Picture of Cloud-based
    Figure 10. Global Customer Engagement Software Market Share by Type in 2022 & 2028
    Figure 11. Global Customer Engagement Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Customer Engagement Software Market Share by Type (2017-2028)
    Figure 13. United States Customer Engagement Software Market Share by Type in 2022 & 2028
    Figure 14. United States Customer Engagement Software Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Customer Engagement Software Market Share by Type (2017-2028)
    Figure 16. Product Picture of SMEs
    Figure 17. Product Picture of Large Enterprises
    Figure 18. Global Customer Engagement Software Market Share by Application in 2022 & 2028
    Figure 19. Global Customer Engagement Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 20. Global Customer Engagement Software Market Share by Application (2017-2028)
    Figure 21. United States Customer Engagement Software Market Share by Application in 2022 & 2028
    Figure 22. United States Customer Engagement Software Market Size by Application (2017-2028) & (US$ Million)
    Figure 23. United States Customer Engagement Software Market Share by Application (2017-2028)
    Figure 24. North America Customer Engagement Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 25. U.S. Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 26. Canada Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 27. Europe Customer Engagement Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 28. Germany Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 29. France Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 30. U.K. Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Italy Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 32. Russia Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 33. Asia-Pacific Customer Engagement Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 34. China Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. Japan Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. South Korea Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. India Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. Australia Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 39. Taiwan Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Indonesia Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. Thailand Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. Malaysia Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Philippines Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Latin America Customer Engagement Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 45. Mexico Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Brazil Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Argentina Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Middle East & Africa Customer Engagement Software Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 49. Turkey Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 50. Saudi Arabia Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. UAE Customer Engagement Software Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Salesforce.com Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 53. Oracle Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 54. SAP Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 55. IBM Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 56. Avaya Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 57. Calabrio Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 58. Genesys Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 59. Astute Solutions Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 60. Zendesk Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 61. Doxim Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 62. Intercom Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 63. Medallia Revenue Growth Rate in Customer Engagement Software Business (2017-2022)
    Figure 64. Bottom-up and Top-down Approaches for This Report
    Figure 65. Data Triangulation
    Figure 66. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Salesforce.com
Oracle
SAP
IBM
Avaya
Calabrio
Genesys
Astute Solutions
Zendesk
Doxim
Intercom
Medallia
Frequently Asked Questions
Customer Engagement Software report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Engagement Software report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Engagement Software report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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