Global and United States Contact and Call Centre Outsourcing Market Report & Forecast 2023-2028

Report ID: 1872062 | Published Date: Jan 2025 | No. of Page: 115 | Base Year: 2024 | Rating: 4.6 | Webstory: Check our Web story
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1 Study Coverage
    1.1 Contact and Call Centre Outsourcing Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million) Introduction
    1.2 Global Contact and Call Centre Outsourcing Outlook 2017 VS 2022 VS 2028
        1.2.1 Global Contact and Call Centre Outsourcing Market Size for the Year 2017-2028
        1.2.2 Global Contact and Call Centre Outsourcing Market Size for the Year 2017-2028
    1.3 Contact and Call Centre Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028
        1.3.1 The Market Share of United States Contact and Call Centre Outsourcing in Global, 2017 VS 2022 VS 2028
        1.3.2 The Growth Rate of Contact and Call Centre Outsourcing Market Size, United States VS Global, 2017 VS 2022 VS 2028
    1.4 Contact and Call Centre Outsourcing Market Dynamics
        1.4.1 Contact and Call Centre Outsourcing Industry Trends
        1.4.2 Contact and Call Centre Outsourcing Market Drivers
        1.4.3 Contact and Call Centre Outsourcing Market Challenges
        1.4.4 Contact and Call Centre Outsourcing Market Restraints
    1.5 Study Objectives
    1.6 Years Considered
2 Contact and Call Centre Outsourcing by Type
    2.1 Contact and Call Centre Outsourcing Market Segment by Type
        2.1.1 On-Premise Type
        2.1.2 Cloud-based Type
    2.2 Global Contact and Call Centre Outsourcing Market Size by Type (2017, 2022 & 2028)
    2.3 Global Contact and Call Centre Outsourcing Market Size by Type (2017-2028)
    2.4 United States Contact and Call Centre Outsourcing Market Size by Type (2017, 2022 & 2028)
    2.5 United States Contact and Call Centre Outsourcing Market Size by Type (2017-2028)
3 Contact and Call Centre Outsourcing by Application
    3.1 Contact and Call Centre Outsourcing Market Segment by Application
        3.1.1 BFSI
        3.1.2 Retail
        3.1.3 Government and Public Sector
        3.1.4 IT & Telecommunication
        3.1.5 Healthcare and Life Sciences
        3.1.6 Manufacturing
        3.1.7 Others
    3.2 Global Contact and Call Centre Outsourcing Market Size by Application (2017, 2022 & 2028)
    3.3 Global Contact and Call Centre Outsourcing Market Size by Application (2017-2028)
    3.4 United States Contact and Call Centre Outsourcing Market Size by Application (2017, 2022 & 2028)
    3.5 United States Contact and Call Centre Outsourcing Market Size by Application (2017-2028)
4 Global Contact and Call Centre Outsourcing Competitor Landscape by Company
    4.1 Global Contact and Call Centre Outsourcing Market Size by Company
        4.1.1 Top Global Contact and Call Centre Outsourcing Companies Ranked by Revenue (2021)
        4.1.2 Global Contact and Call Centre Outsourcing Revenue by Player (2017-2022)
    4.2 Global Contact and Call Centre Outsourcing Concentration Ratio (CR)
        4.2.1 Contact and Call Centre Outsourcing Market Concentration Ratio (CR) (2017-2022)
        4.2.2 Global Top 5 and Top 10 Largest Companies of Contact and Call Centre Outsourcing in 2021
        4.2.3 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    4.3 Global Contact and Call Centre Outsourcing Headquarters, Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million) Type
        4.3.1 Global Contact and Call Centre Outsourcing Headquarters and Area Served
        4.3.2 Global Contact and Call Centre Outsourcing Companies Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million) Type
        4.3.3 Date of International Companies Enter into Contact and Call Centre Outsourcing Market
    4.4 Companies Mergers & Acquisitions, Expansion Plans
    4.5 United States Contact and Call Centre Outsourcing Market Size by Company
        4.5.1 Top Contact and Call Centre Outsourcing Players in United States, Ranked by Revenue (2021)
        4.5.2 United States Contact and Call Centre Outsourcing Revenue by Players (2020, 2021 & 2022)
5 Global Contact and Call Centre Outsourcing Market Size by Region
    5.1 Global Contact and Call Centre Outsourcing Market Size by Region: 2017 VS 2022 VS 2028
    5.2 Global Contact and Call Centre Outsourcing Market Size by Region (2017-2028)
        5.2.1 Global Contact and Call Centre Outsourcing Market Size by Region: 2017-2022
        5.2.2 Global Contact and Call Centre Outsourcing Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
    6.1 North America
        6.1.1 North America Contact and Call Centre Outsourcing Market Size YoY Growth 2017-2028
        6.1.2 North America Contact and Call Centre Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028)
        6.1.3 U.S.
        6.1.4 Canada
    6.2 Asia-Pacific
        6.2.1 Asia-Pacific Contact and Call Centre Outsourcing Market Size YoY Growth 2017-2028
        6.2.2 Asia-Pacific Contact and Call Centre Outsourcing Market Facts & Figures by Region (2017, 2022 & 2028)
        6.2.3 China
        6.2.4 Japan
        6.2.5 South Korea
        6.2.6 India
        6.2.7 Australia
        6.2.8 Taiwan
        6.2.9 Indonesia
        6.2.10 Thailand
        6.2.11 Malaysia
        6.2.12 Philippines
    6.3 Europe
        6.3.1 Europe Contact and Call Centre Outsourcing Market Size YoY Growth 2017-2028
        6.3.2 Europe Contact and Call Centre Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028)
        6.3.3 Germany
        6.3.4 France
        6.3.5 U.K.
        6.3.6 Italy
        6.3.7 Russia
    6.4 Latin America
        6.4.1 Latin America Contact and Call Centre Outsourcing Market Size YoY Growth 2017-2028
        6.4.2 Latin America Contact and Call Centre Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028)
        6.4.3 Mexico
        6.4.4 Brazil
        6.4.5 Argentina
    6.5 Middle East and Africa
        6.5.1 Middle East and Africa Contact and Call Centre Outsourcing Market Size YoY Growth 2017-2028
        6.5.2 Middle East and Africa Contact and Call Centre Outsourcing Market Facts & Figures by Country (2017, 2022 & 2028)
        6.5.3 Turkey
        6.5.4 Saudi Arabia
        6.5.5 U.A.E
7 Company Profiles
    7.1 Teleperformance
        7.1.1 Teleperformance Company Details
        7.1.2 Teleperformance Business Overview
        7.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
        7.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.1.5 Teleperformance Recent Development
    7.2 Synnex
        7.2.1 Synnex Company Details
        7.2.2 Synnex Business Overview
        7.2.3 Synnex Contact and Call Centre Outsourcing Introduction
        7.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.2.5 Synnex Recent Development
    7.3 Alorica
        7.3.1 Alorica Company Details
        7.3.2 Alorica Business Overview
        7.3.3 Alorica Contact and Call Centre Outsourcing Introduction
        7.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.3.5 Alorica Recent Development
    7.4 Atento
        7.4.1 Atento Company Details
        7.4.2 Atento Business Overview
        7.4.3 Atento Contact and Call Centre Outsourcing Introduction
        7.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.4.5 Atento Recent Development
    7.5 Acticall Sitel Group
        7.5.1 Acticall Sitel Group Company Details
        7.5.2 Acticall Sitel Group Business Overview
        7.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
        7.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.5.5 Acticall Sitel Group Recent Development
    7.6 Arvato
        7.6.1 Arvato Company Details
        7.6.2 Arvato Business Overview
        7.6.3 Arvato Contact and Call Centre Outsourcing Introduction
        7.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.6.5 Arvato Recent Development
    7.7 Sykes
        7.7.1 Sykes Company Details
        7.7.2 Sykes Business Overview
        7.7.3 Sykes Contact and Call Centre Outsourcing Introduction
        7.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.7.5 Sykes Recent Development
    7.8 TTEC
        7.8.1 TTEC Company Details
        7.8.2 TTEC Business Overview
        7.8.3 TTEC Contact and Call Centre Outsourcing Introduction
        7.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.8.5 TTEC Recent Development
    7.9 SERCO GROUP
        7.9.1 SERCO GROUP Company Details
        7.9.2 SERCO GROUP Business Overview
        7.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
        7.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.9.5 SERCO GROUP Recent Development
    7.10 Xerox Corporation
        7.10.1 Xerox Corporation Company Details
        7.10.2 Xerox Corporation Business Overview
        7.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
        7.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.10.5 Xerox Corporation Recent Development
    7.11 CGS Inc
        7.11.1 CGS Inc Company Details
        7.11.2 CGS Inc Business Overview
        7.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
        7.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.11.5 CGS Inc Recent Development
    7.12 Webhelp
        7.12.1 Webhelp Company Details
        7.12.2 Webhelp Business Overview
        7.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
        7.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.12.5 Webhelp Recent Development
    7.13 StarTek
        7.13.1 StarTek Company Details
        7.13.2 StarTek Business Overview
        7.13.3 StarTek Contact and Call Centre Outsourcing Introduction
        7.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.13.5 StarTek Recent Development
    7.14 Grupo Konecta
        7.14.1 Grupo Konecta Company Details
        7.14.2 Grupo Konecta Business Overview
        7.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
        7.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.14.5 Grupo Konecta Recent Development
    7.15 Carlyle Group (Comdata)
        7.15.1 Carlyle Group (Comdata) Company Details
        7.15.2 Carlyle Group (Comdata) Business Overview
        7.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
        7.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.15.5 Carlyle Group (Comdata) Recent Development
    7.16 Capita
        7.16.1 Capita Company Details
        7.16.2 Capita Business Overview
        7.16.3 Capita Contact and Call Centre Outsourcing Introduction
        7.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.16.5 Capita Recent Development
    7.17 Hinduja Global Solutions (HGS)
        7.17.1 Hinduja Global Solutions (HGS) Company Details
        7.17.2 Hinduja Global Solutions (HGS) Business Overview
        7.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
        7.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.17.5 Hinduja Global Solutions (HGS) Recent Development
    7.18 Transcosmos
        7.18.1 Transcosmos Company Details
        7.18.2 Transcosmos Business Overview
        7.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
        7.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.18.5 Transcosmos Recent Development
    7.19 Five9
        7.19.1 Five9 Company Details
        7.19.2 Five9 Business Overview
        7.19.3 Five9 Contact and Call Centre Outsourcing Introduction
        7.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.19.5 Five9 Recent Development
    7.20 Transcom
        7.20.1 Transcom Company Details
        7.20.2 Transcom Business Overview
        7.20.3 Transcom Contact and Call Centre Outsourcing Introduction
        7.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.20.5 Transcom Recent Development
    7.21 HKT Teleservices
        7.21.1 HKT Teleservices Company Details
        7.21.2 HKT Teleservices Business Overview
        7.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
        7.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.21.5 HKT Teleservices Recent Development
    7.22 Telekom Malaysia (VADS)
        7.22.1 Telekom Malaysia (VADS) Company Details
        7.22.2 Telekom Malaysia (VADS) Business Overview
        7.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
        7.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.22.5 Telekom Malaysia (VADS) Recent Development
    7.23 Invensis Technologies
        7.23.1 Invensis Technologies Company Details
        7.23.2 Invensis Technologies Business Overview
        7.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
        7.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2017-2022)
        7.23.5 Invensis Technologies Recent Development
8 Research Findings and Conclusion
9 Appendix
    9.1 Research Methodology
        9.1.1 Methodology/Research Approach
        9.1.2 Data Source
    9.2 Author Details
    9.3 Disclaimer

List of Tables
    Table 1. Contact and Call Centre Outsourcing Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
    Table 2. Contact and Call Centre Outsourcing Market Trends
    Table 3. Contact and Call Centre Outsourcing Market Drivers
    Table 4. Contact and Call Centre Outsourcing Market Challenges
    Table 5. Contact and Call Centre Outsourcing Market Restraints
    Table 6. Global Contact and Call Centre Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 7. United States Contact and Call Centre Outsourcing Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
    Table 8. Global Contact and Call Centre Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 9. United States Contact and Call Centre Outsourcing Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
    Table 10. Top Contact and Call Centre Outsourcing Companies in Global Market, Ranking by Revenue (2021)
    Table 11. Global Contact and Call Centre Outsourcing Revenue by Player, (US$ Million), 2017-2022
    Table 12. Global Contact and Call Centre Outsourcing Revenue Share by Player, 2017-2022
    Table 13. Global Contact and Call Centre Outsourcing Companies Market Concentration Ratio (CR5 and HHI)
    Table 14. Global Contact and Call Centre Outsourcing by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact and Call Centre Outsourcing as of 2021)
    Table 15. Top Players of Contact and Call Centre Outsourcing in Global Market, Headquarters and Area Served
    Table 16. Companies Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million) Type
    Table 17. Date of International Companies Enter into Contact and Call Centre Outsourcing Market
    Table 18. Companies Mergers & Acquisitions, Expansion Plans
    Table 19. Top Contact and Call Centre Outsourcing Players in United States Market, Ranking by Revenue (2021)
    Table 20. United States Contact and Call Centre Outsourcing Revenue by Players, (US$ Million), 2020, 2021 & 2022
    Table 21. United States Contact and Call Centre Outsourcing Revenue Share by Players, 2020, 2021 & 2022
    Table 22. Global Contact and Call Centre Outsourcing Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
    Table 23. Global Contact and Call Centre Outsourcing Market Size by Region (2017-2022) & (US$ Million)
    Table 24. Global Contact and Call Centre Outsourcing Market Size Forecast by Region (2023-2028) & (US$ Million)
    Table 25. North America Contact and Call Centre Outsourcing Sales in Value by Country (2017-2028) & (US$ Million)
    Table 26. Asia Pacific Contact and Call Centre Outsourcing Sales in Value by Region (2017-2028) & (US$ Million)
    Table 27. Europe Contact and Call Centre Outsourcing Sales in Value by Country (2017-2028) & (US$ Million)
    Table 28. Latin Americaa Contact and Call Centre Outsourcing Sales in Value by Country (2017-2028) & (US$ Million)
    Table 29. Middle East and Africa Contact and Call Centre Outsourcing Sales in Value by Country (2017-2028) & (US$ Million)
    Table 30. Teleperformance Company Details
    Table 31. Teleperformance Business Overview
    Table 32. Teleperformance Contact and Call Centre Outsourcing Product
    Table 33. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 34. Teleperformance Recent Development
    Table 35. Synnex Company Details
    Table 36. Synnex Business Overview
    Table 37. Synnex Contact and Call Centre Outsourcing Product
    Table 38. Synnex Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 39. Synnex Recent Development
    Table 40. Alorica Company Details
    Table 41. Alorica Business Overview
    Table 42. Alorica Contact and Call Centre Outsourcing Product
    Table 43. Alorica Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 44. Alorica Recent Development
    Table 45. Atento Company Details
    Table 46. Atento Business Overview
    Table 47. Atento Contact and Call Centre Outsourcing Product
    Table 48. Atento Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 49. Atento Recent Development
    Table 50. Acticall Sitel Group Company Details
    Table 51. Acticall Sitel Group Business Overview
    Table 52. Acticall Sitel Group Contact and Call Centre Outsourcing Product
    Table 53. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 54. Acticall Sitel Group Recent Development
    Table 55. Arvato Company Details
    Table 56. Arvato Business Overview
    Table 57. Arvato Contact and Call Centre Outsourcing Product
    Table 58. Arvato Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 59. Arvato Recent Development
    Table 60. Sykes Company Details
    Table 61. Sykes Business Overview
    Table 62. Sykes Contact and Call Centre Outsourcing Product
    Table 63. Sykes Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 64. Sykes Recent Development
    Table 65. TTEC Company Details
    Table 66. TTEC Business Overview
    Table 67. TTEC Contact and Call Centre Outsourcing Product
    Table 68. TTEC Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 69. TTEC Recent Development
    Table 70. SERCO GROUP Company Details
    Table 71. SERCO GROUP Business Overview
    Table 72. SERCO GROUP Contact and Call Centre Outsourcing Product
    Table 73. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 74. SERCO GROUP Recent Development
    Table 75. Xerox Corporation Company Details
    Table 76. Xerox Corporation Business Overview
    Table 77. Xerox Corporation Contact and Call Centre Outsourcing Product
    Table 78. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 79. Xerox Corporation Recent Development
    Table 80. CGS Inc Company Details
    Table 81. CGS Inc Business Overview
    Table 82. CGS Inc Contact and Call Centre Outsourcing Product
    Table 83. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 84. CGS Inc Recent Development
    Table 85. Webhelp Company Details
    Table 86. Webhelp Business Overview
    Table 87. Webhelp Contact and Call Centre Outsourcing Product
    Table 88. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 89. Webhelp Recent Development
    Table 90. StarTek Company Details
    Table 91. StarTek Business Overview
    Table 92. StarTek Contact and Call Centre Outsourcing Product
    Table 93. StarTek Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 94. StarTek Recent Development
    Table 95. Grupo Konecta Company Details
    Table 96. Grupo Konecta Business Overview
    Table 97. Grupo Konecta Contact and Call Centre Outsourcing Product
    Table 98. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 99. Grupo Konecta Recent Development
    Table 100. Carlyle Group (Comdata) Company Details
    Table 101. Carlyle Group (Comdata) Business Overview
    Table 102. Carlyle Group (Comdata) Contact and Call Centre Outsourcing Product
    Table 103. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 104. Carlyle Group (Comdata) Recent Development
    Table 105. Capita Company Details
    Table 106. Capita Business Overview
    Table 107. Capita Contact and Call Centre Outsourcing Product
    Table 108. Capita Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 109. Capita Recent Development
    Table 110. Hinduja Global Solutions (HGS) Company Details
    Table 111. Hinduja Global Solutions (HGS) Business Overview
    Table 112. Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Product
    Table 113. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 114. Hinduja Global Solutions (HGS) Recent Development
    Table 115. Transcosmos Company Details
    Table 116. Transcosmos Business Overview
    Table 117. Transcosmos Contact and Call Centre Outsourcing Product
    Table 118. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 119. Transcosmos Recent Development
    Table 120. Five9 Company Details
    Table 121. Five9 Business Overview
    Table 122. Five9 Contact and Call Centre Outsourcing Product
    Table 123. Five9 Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 124. Five9 Recent Development
    Table 125. Transcom Company Details
    Table 126. Transcom Business Overview
    Table 127. Transcom Contact and Call Centre Outsourcing Product
    Table 128. Transcom Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 129. Transcom Recent Development
    Table 130. HKT Teleservices Company Details
    Table 131. HKT Teleservices Business Overview
    Table 132. HKT Teleservices Contact and Call Centre Outsourcing Product
    Table 133. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 134. HKT Teleservices Recent Development
    Table 135. Telekom Malaysia (VADS) Company Details
    Table 136. Telekom Malaysia (VADS) Business Overview
    Table 137. Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Product
    Table 138. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 139. Telekom Malaysia (VADS) Recent Development
    Table 140. Invensis Technologies Company Details
    Table 141. Invensis Technologies Business Overview
    Table 142. Invensis Technologies Contact and Call Centre Outsourcing Product
    Table 143. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2017-2022) & (US$ Million)
    Table 144. Invensis Technologies Recent Development
    Table 145. Research Programs/Design for This Report
    Table 146. Key Data Information from Secondary Sources
    Table 147. Key Data Information from Primary Sources
List of Figures
    Figure 1. Contact and Call Centre Outsourcing Product Picture
    Figure 2. Global Contact and Call Centre Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 3. Global Contact and Call Centre Outsourcing Market Size 2017-2028 (US$ Million)
    Figure 4. United States Contact and Call Centre Outsourcing Market Size, (US$ Million), 2017 VS 2022 VS 2028
    Figure 5. United States Contact and Call Centre Outsourcing Market Size 2017-2028 (US$ Million)
    Figure 6. United States Contact and Call Centre Outsourcing Market Share in Global 2017-2028
    Figure 7. Contact and Call Centre Outsourcing Report Years Considered
    Figure 8. Product Picture of On-Premise Type
    Figure 9. Product Picture of Cloud-based Type
    Figure 10. Global Contact and Call Centre Outsourcing Market Share by Type in 2022 & 2028
    Figure 11. Global Contact and Call Centre Outsourcing Market Size by Type (2017-2028) & (US$ Million)
    Figure 12. Global Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
    Figure 13. United States Contact and Call Centre Outsourcing Market Share by Type in 2022 & 2028
    Figure 14. United States Contact and Call Centre Outsourcing Market Size by Type (2017-2028) & (US$ Million)
    Figure 15. United States Contact and Call Centre Outsourcing Market Share by Type (2017-2028)
    Figure 16. Product Picture of BFSI
    Figure 17. Product Picture of Retail
    Figure 18. Product Picture of Government and Public Sector
    Figure 19. Product Picture of IT & Telecommunication
    Figure 20. Product Picture of Healthcare and Life Sciences
    Figure 21. Product Picture of Manufacturing
    Figure 22. Product Picture of Others
    Figure 23. Global Contact and Call Centre Outsourcing Market Share by Application in 2022 & 2028
    Figure 24. Global Contact and Call Centre Outsourcing Market Size by Application (2017-2028) & (US$ Million)
    Figure 25. Global Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
    Figure 26. United States Contact and Call Centre Outsourcing Market Share by Application in 2022 & 2028
    Figure 27. United States Contact and Call Centre Outsourcing Market Size by Application (2017-2028) & (US$ Million)
    Figure 28. United States Contact and Call Centre Outsourcing Market Share by Application (2017-2028)
    Figure 29. North America Contact and Call Centre Outsourcing Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 30. U.S. Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 31. Canada Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 32. Europe Contact and Call Centre Outsourcing Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 33. Germany Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 34. France Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 35. U.K. Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 36. Italy Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 37. Russia Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 38. Asia-Pacific Contact and Call Centre Outsourcing Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 39. China Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 40. Japan Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 41. South Korea Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 42. India Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 43. Australia Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 44. Taiwan Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 45. Indonesia Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 46. Thailand Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 47. Malaysia Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 48. Philippines Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 49. Latin America Contact and Call Centre Outsourcing Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 50. Mexico Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 51. Brazil Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 52. Argentina Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 53. Middle East & Africa Contact and Call Centre Outsourcing Market Size Growth Rate 2017-2028 (US$ Million)
    Figure 54. Turkey Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 55. Saudi Arabia Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 56. U.A.E Contact and Call Centre Outsourcing Market Size Growth Rate (2017-2028) & (US$ Million)
    Figure 57. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 58. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 59. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 60. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 61. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 62. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 63. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 64. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 65. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 66. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 67. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 68. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 69. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 70. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 71. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 72. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 73. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 74. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 75. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 76. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 77. HKT Teleservices Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 78. Telekom Malaysia (VADS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 79. Invensis Technologies Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2017-2022)
    Figure 80. Bottom-up and Top-down Approaches for This Report
    Figure 81. Data Triangulation
    Figure 82. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Teleperformance
Synnex
Alorica
Atento
Acticall Sitel Group
Arvato
Sykes
TTEC
SERCO GROUP
Xerox Corporation
CGS Inc
Webhelp
StarTek
Grupo Konecta
Carlyle Group (Comdata)
Capita
Hinduja Global Solutions (HGS)
Transcosmos
Five9
Transcom
HKT Teleservices
Telekom Malaysia (VADS)
Invensis Technologies
Frequently Asked Questions
Contact and Call Centre Outsourcing report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact and Call Centre Outsourcing report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact and Call Centre Outsourcing report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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