Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.
It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.
This report contains market size and forecasts of Workforce Management Software in Global, including the following market information:
Global Workforce Management Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Workforce Management Software market was valued at 2937.1 million in 2021 and is projected to reach US$ 4892 million by 2028, at a CAGR of 7.6% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-Premises Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Workforce Management Software include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio and ATOSS, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Workforce Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Workforce Management Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Workforce Management Software Market Segment Percentages, by Type, 2021 (%)
On-Premises
Saas Cloud-Based
Global Workforce Management Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Workforce Management Software Market Segment Percentages, by Application, 2021 (%)
Less Than 100 Employees
100-499 Employees
500-999 Employees
1,000-4,999 Employees
More Than 5000 Employees
Global Workforce Management Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Workforce Management Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Workforce Management Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Workforce Management Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Kronos
Infor
Verint
NICE Systems
Aspect
Workforce Software
Clicksoftware
Calabrio
ATOSS
Genesys
Monet Software
InVision AG
Teleopti